We all have issues that don’t go our way and end up straining relationships with others. It’s what we do from that point that determines whether we can maintain positive relationships with those involved or further strain those connections. The Problem Resolution App is designed to help facilitate the collection of narratives of those involved in a particular dilemma. This is a great tool for counselors/facilitators/administrators to gather multiple perspectives around issues that arise.
What it is
The Problem Resolution App allows students to resolve interpersonal concerns by self-reflecting through sharing their story, and identifying steps towards a resolution.
What it does
Follow the four steps to find resolutions to problems:
- Setting: Select the time, location, date, and how you feel about the incident.
- Storyline: From your perspective, capture what happened at the beginning, middle, and end of the incident. This can be done by typing or recording video or your voice.
- Solution: Choose a next action that can get you closer to a potential resolution. Options include individual, small group, and community actions depending on the nature of the incident and how it can be resolved.
- Review: See your resolution plan on one page to make sure everything is correct. When finished, you can print it or save it so that it can be emailed to those involved.
How to do it
Use the apps! The iOS app works only with iPads and includes a Teacher Dashboard that allows educators to compare multiple students’ stories and solutions. The Web app works on any connected device or computer and does not include the Teacher Dashboard, but is a great way to capture a student’s story in the moment.
Accessibility Mode: This mode puts everything on one page with open text boxes. This is a great option for folks using screen readers. Also, if the student is not able to input their story themselves, this is a nice option for an educator to use in order to capture the student’s voice.
We recommend using something with a larger screen (computer, laptop, tablet), however, it will work on a cell phone as well.